Feeds:
Posts
Comments

Archive for the ‘Happiness’ Category

Image

I recently met with new employee Melissa Phelps to hear why she joined Community Medical Centers, and what she loves the most about her work as an office assistant and scheduler in the radiology department. By the time we had finished lunch I ended up hearing not only how much she loves her job, but also learning about her personal love story with her husband Josh.  See the blog post “Love Letters“.

Valentines Day is a time to celebrate love for our husbands, wives, partners, children, parents, pets and yes, …our jobs.  This feeling of attachment and connection is so important, it deserved a poem of sorts, so I wrote a knock off of 1 Corinthians in celebration of Valentines Day.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Done well, work is Love.  Work is kind. It allows us to accomplish things in service to others, it allows our hearts to swell with pride and our voices to sing praise of goals met.  Work done well does not dishonor others, is not self-seeking, it praises in public and criticizes in private, it is slow to anger and it keeps no record of wrong doings (except of course those that violate policy).  Work delights in excellence and rejoices in customer satisfaction. Work done well always protects, always trusts, always hopes, and always perseveres.  Work done well –  is Love.

Read Full Post »

Image

A couple of weeks ago, I had the chance to attend a presentation called “How to Fail at the New Healthcare: The Masters Class,” at the beautiful H. Marcus Radin Education Center on the Community Medical Center campus in Fresno.  Healthcare futurist Joe Flower has spent 30 years studying the way healthcare works and challenged us to think about the risks of 22 strategic choices we might make about how to operate in the future. The “ways-to-fail” list include things like failing to build a new business model by sticking with fee for service, failing to engage patients and physicians and forgetting to build trust.

My natural focus, in both life and in business, is to explore and reveal the positives.  I am a proponent of strengths based learning and development, emotional intelligence, and the power of positive thinking.    But just this once, I thought I’d see what happened if I explored what my friend Chris Slater, who is an artist calls, “the importance of painting the negative space.”   So, here are 10 things you can do if you want to be completely and totally miserable at work.

1) Lack a sense of humor

Life is messy so one of the quickest ways to hit bottom is to be dead serious, all – and I mean all – of the time. If you are working on a project with your peers and the DRI (Directly Responsible Individual) fails to act on one of their accountabilities, take advantage of this by blaming them, talking behind their backs or snubbing them the next time you meet them in the cafeteria.  Healthcare is a serious business right?  Falderal and silliness just causes mistakes and we can’t have that, now can we?

2) Be self-centered 

I know you think it’s all about you but really it’s all about me.  Heighten your quest for misery by focusing really hard on ignoring the people around you.  I mean, geez – how needy are those people!?  They want to be communicated with constantly.  They’re always asking for help. They are clingy and want to spend quality time together. They use reverse psychology to get compliments for themselves by saying nice things to you!  They can’t think for themselves so they’re always asking for your input. You can fix all this by saying, “Leave me alone, so I can do my work and get out of here.”

3) Think the sky is falling

Catastrophizing is an excellent way to bring on that dull prolonged sense of unhappiness.    When I hear about the innovative plans to expand our bed capacity, I know by gosh, that there is no way in H-E-double-hockey sticks that the idea is gonna work.  Seriously, things are never going to get better – EVER – no matter how hard any of us work.  See?  Uh, are you getting that sinking feeling yet?

4) Stop learning

Remember that saying, “Everything I need to know I learned in kindergarten?”   It’s true. There’s no reason to spend any time developing new skills.  That’s too much work.  And besides, if you are properly executing strategy #2 (Be self-centered), the teammates you are snubbing in the cafeteria will get the hint and just do those things for you.

5) Believe you’re the smartest person in the room

It’s really difficult to work amidst such a large number of low functioning people. But you must so just buck up.  Remember, things will be ok because you are the only one who really knows what’s going on.  Asking others for their insights just clouds your thinking.  This strategy works best when combined with some physical behaviors like frowning while crossing your arms in front of you, or the ultimate – the eye roll.  Use a mirror to practice.  You’ll know you’ve got this one down when people stop sitting next to you in meetings.

6) Distrust everybody

Surely you’ve been watching the news and have heard how the National Security Agency (NSA) is collecting all the phone numbers you’ve been dialing and gosh, who knows – maybe even listening to your calls.  People are sneaky.  It’s just the human condition so watch your back.  Don’t share any personal details with the people you work with.  I mean not even the names of your kids.  Why would they want to know that stuff any way?

7) Create a hit list

If you’ve developed your proficiency in #6 (distrust everybody), you’re definitely going to want to create a hit list.  Luckily on this one, we all have a great role model to follow in the Governor of the great state of New Jersey.   Step one – gather the names of everyone who has ever disagreed with you on anything and put it on a list.  Step 2 – find a way to make their life a living hell for as long as possible.  Don’t worry about the collateral damage of impacting people you never intended.  Think of it this way – if Governor Christie had been worried about the elderly having their ambulance show up on time, he never would have been able to properly make his point.

8) Talk a lot

Since #5 is true and you “believe you are the smartest person in the room,” it just makes sense that everybody else should listen to you.  Find a way to monopolize conversation.  Truly, it doesn’t matter if you know all the facts.  It’s your opinion that counts.  Oh, and go ahead and interrupt if someone else is talking—that’s always good.

9) Go it alone

We enter this world alone and we leave it alone. Our DNA is obviously programmed so that there is no need to lean on another human being for support.  Be stoic.  Hold in your feelings until you think you’ll pass out.  Remember that no one else has problems like yours – absolutely no one.  Even if someone wanted to help you they would not know the first thing about what to do.

10) Play it safe

Don’t listen to that song “Brave” by Sarah Bareilles.  Being brave just puts a target on your back.  Stay in the shadows. Don’t be direct or transparent or real or honest or committed.  Don’t express your feelings, don’t be passionate, don’t dance as though no one is watching, or love as though you’ve never been hurt or sing as though no one can hear, or live as though heaven is on earth.  What good would that do? Honestly!

Read Full Post »

There are a lot of adjectives that could describe Truong Nguyen (pronounced Joon Win).  He is a clinical systems analyst at Community Regional, a former Asian vegetable farmer, a great father to daughter Jessica and twin boys Justin and Travis, an avid boating enthusiast, a cancer survivor and an expert in the eco system of salt-water aquariums.  So, in one all encompassing word – Truong is an entrepreneur. Image

He credits his work ethic and drive to his father Tho Van and his mother Quan.   “My mom is my hero,” he said as we sipped iced green tea at the Starbucks at Cedar and Shepherd.  She owned restaurants in Vietnam, but in 1980 when a new communist constitution was being adopted, the family decided to leave for the United States.  He arrived at the age of five along with his six brothers and sisters and his parents, who were expecting another child.  No one spoke English.  Shortly after arriving in San Francisco, they moved to Clovis and into a small three-bedroom house  near DeWitt and Sierra to be close to family.  “We had nine people sharing one bathroom,” Truong said with a smile.  “I remember being really happy there.”

To pay the bills, everybody worked.  “We were the Fresno Bee family,” Truong joked.  “At 4 a.m. everyone would get up to fold newspapers and then we’d all deliver.”  But the newspaper business didn’t provide enough cash to care for a large family, so his mother, whose keen eye saw a market niche, started growing Asian vegetables in their garage.  Veggies like bitter melon, which Truong said is ‘really really bitter,’ bok choy, Chinese okra, daikon, long beans, moqua, singua, Thai chili, and lemon grass.  Demand was so great; they outgrew the garage and built a greenhouse.  Then they outgrew the greenhouse and leased some land.  Until one day the Nguyen’s purchased a farm.

At the age of 17, Truong was managing the operation. At 19 he bought 15 acres from his parents and took over all the financial and operational duties, including daily and sometimes twice daily deliveries to Sacramento.  You’d think that this would keep him busy enough.  But in the winter, when things slowed down, Truong decided to take computer science classes.  As I listened to his story, I was awed by his humility, sense of humor, resilience and willingness to tackle big challenges.

“How did you get interested in tropical fish?” I asked.   Around the age of sixteen he fell in love with fishing when he accompanied his uncle to the pond at Woodward Park.  He also became mesmerized by salt-water aquariums, and explained, “This is an expensive hobby.”  So, in what seems to be a normal pattern of inventiveness, Truong discovered that he could buy used aquariums and then sell the parts for enough money to cover the cost of outfitting his entire tank.  “The ability to hammer a nickel into ten cents – I get that from my mom,” he said with a smile.

“I’ve heard it’s pretty tough to keep a salt water tank going”, I commented.   “Not really,” Truong responded.   What he explained next seems like a playbook for keeping clown fish and corals, but also to building healthy teams.

Steps to keeping your Eco-System healthy:

  • Keep it simple & create a consistent environment: “Consistent environments help fish thrive,” Truong said.  “Inconsistent environments wreak havoc.”  Teams also thrive in environments that are fair and consistent.
  • In a crisis, take it slow: “When a mistake happens, make small changes slowly versus big changes quickly,” counseled Truong.  That way the fish don’t get shocked and sickened by big chemical changes.  Coming from the Midwest, this advice also mirrors what my father told me to do if my car started to slide on ice.
  • Promote Diversity:  Truong said it’s best to keep multiple species with multiple colors and shapes together.  The more diversity, the less fighting over territory!  How true.  We all want to be valued for what we bring to the table.
  • Create a community of symbiotic relationships:  An eco system thrives when organisms depend on one another, Truong said.  As evidence of this he refers to his cleaner shrimp.  The other fish in the tank just instinctively sidle up to the cleaner shrimp when they get the disease called “ick”, so that the shrimp can scrub them clean.  Teams can also get “ick.”  We’ve all been there!  So we need to identify and stick close to the people in our groups who can rub off the bad stuff and get everyone smiling and engaged.

How healthy is your eco-system?  If you love the team you are on, share some of what makes your environment healthy and fun.  If you have suggestions about how to make teamwork better, let us know.  If you know Truong and just want to recognize him for his support of your team, you can add that too.  Add a reply with your name and you’ll receive a package of yummy goldfish crackers.Image

Thanks Truong for sharing your story!

(This post originally appeared on the Community Medical Centers website in a blog titled “It Takes Community”.  Follow Peg on Twitter @peg_breen

Read Full Post »

July was a blissful month.  I had the opportunity to take a vacation and one of the highlights was my visit to Chamisal Vineyards in San Luis Obispo.   This little piece of heaven lies between San Francisco and Los Angeles, in rolling vineyards that imitate the Italian countryside.

Image

We drove up and opened our doors to a breeze that was “warm-cool.”  I’m trying to coin a new meteorological word – definition:  climate that is warmed by the sun to 69 degrees but cooled by the ocean breeze just five miles west.  It’s the kind of warm-cool that beckons you to an Adirondack chair to take a nap. The kind of weather than calms your mind, and raises your spirit.  The kind of weather that is absolutely not found in the Midwest where you either sweat or freeze.  You get the picture.

We ordered a wine flight and were delighted when we tasted a Pinot Noir called 8-N.   “That’s an unusual name,” I commented to our hostess.  “Is this a placeholder name?” I asked.   Sort of like naming a baby, “Baby Girl Smith,” just after the delivery and before you leave the hospital?   But our hostess explained that this wine was named after the exquisite little piece of soil that gave birth to it – 8 miles North of Chamisal Estate Vineyards.  How did it taste?   Conjure up the scene from the movie Sideways where Paul Giamotti’s character describes why he likes Pinot so much, and you can tell he’s really talking about himself.

On the label, as if written by Shakespeare, is the description of 8-N:

“This wine boasts of black cherry, raspberry compote and strawberry flavors, backed by supple tannins and salted dark chocolate on the sultry finish.”

As I sat under the orange awnings sipping 8-N, chatting with a friend and gazing out on the gentle curves of the vine-laced hills, I wondered what my label would read, if I were wine…  Maybe this:

  • Wine: Cloud 9
  • Where bottled:  Medical Center Drive Vineyard
  • Type of grape:  Pinot Noir
  • Vintage year:  2013
  • Wine description:  This wine boasts of sweet and nutty relationships with friends and co-workers, robust and full-bodied work accomplishments, velvety smooth project implementation, backed by an earthy vision and mission.

Think about your own work and home life.  What would your wine label read?

(This post originally appeared on the Community Medical Center Blog – It Takes Community.  Follow Peg on Twitter @peg_breen

Read Full Post »

All of us will be faced with a decision at some point– Where do we want to relocate?   And thus today’s reflection….

I had coffee with a well-read friend and he recommended that I should read a new book by Peter Kilborn, a former reporter for the NY Times called, “Next Stop, Reloville: Life Inside America’s New Rootless Professional Class”.   I read an excerpt, a couple of reviews from major newspapers and also watched a video clip of an interview with Kilborn on Fox Business.  Click “Fox Business” to link to this video.  I am hoping that having really read the entire book, Mark will post a comment providing some additional revelations, but here’s the theme:

Kilborn coins a word “Relos” (REE-los) to describe the corporate gypsies, or middle class professionals who relocate every few years.   At their core, he says, “is a faith in open horizons and a willingness to risk losing ground to gain ground. ( ) They are an affluent, hard-striving class. They inflate the American Dream and put it on wheels.” In the Fox video interview with Kilborn the interviewers even make the point that many “reloville” communities thrive because of this professional migration.

The thing that has me thinking though are comments like these:  A Minneapolis Star Tribune writer comments:  “In pursuit of power and influence, they lose the simple staples that generations of human beings have leaned on for meaning”. Another reviewer says – “A fascinating account of a new type of transient worker in America, affluent in their material lives but impoverished in their community ties.” The most depressing reviewer commented,  “In this sympathetic and arresting portrait, Kilborn takes the Willy Lomans of the present age and weeps for them.” The Willy Lomans?  Ouch.  I’ve read “Death of a Salesman” and seen it on stages several times but never in my life figured I’d be him.  Did you?

For some of you, you’ll transport your family to the new location, and develop a best-friends-at-work network, and continue to keep in contact with your colleagues across the U.S. and will probably be able to keep everyone including yourself from feeling isolated, adrift, disconnected, lost, and disassociated. For me – it’s just me.  My son is in college and my parents are finally doing well in a retirement home so I’m free to “seek open horizons”.  But I do need to figure out the cost-benefit equation.   How do I make sure that what I’m doing doesn’t sacrifice creating a greater meaning for my life.  I’m going to take a stab at answering this but your suggestions are welcome.

How Relos can lead a fulfilled life during their season of migration:

  • Pick an employer who truly has a Mission you believe in and work that makes you feel energized and passionate
  • Stay connected to your virtual family – for members of TS, just a quick nudge,  that means all of you
  • Make time to contribute your talents in the new city.
  • Once per year, spend the money to join former colleagues at a spa (I’m sort of into this experience now), or an education seminar so you can reconnect.

Tell me what you you’ll do to create a smooth transition and make the new place feel like home….

Read Full Post »

A few days ago I had lunch with a member of Team Severance (TS), and she was glowing.  It wasn’t because she had just finished 90 minutes of crazy weight lifting and cardio at her fitness club, although in fact that was true. She was on top of the world because she had a phone interview that morning with an entrepreneur in London!  This fellow is a VC guy, had bought and sold companies many time over and I can only imagine,  is probably 10 years younger than I am.  She said he loved her resume, and commented that she was very  articulate.  He noted  that they had some experiences in common and told her there might be some leadership opportunities in companies he would soon be buying.  She of course will be a FIND for anyone.  So after I listened to her I reflected on what there is to be grateful for, large and small.

I had another conversation with a member of TS who had an outstanding discussion with a search consultant. I caught him on his way into a Kinkos for a video interview.  He had just returned from a  visit to Philadelphia.   Each of the search consultants were incredibly impressed with his qualifications and want to talk further.  Of course.  We know how amazing he is.  It helps though to hear it coming from the other side of the table, the other side of the video screen, or the other side of the world.  I don’t even remember driving my car, while I was on the phone with him.   It was completely energizing to hear THAT tone in his voice.  The sound of “good things yet to come”.

And today, I returned from an interview.  I felt confident I could make a difference in this company and spoke  in a way that I think demonstrated my knowledge, energy, focus, and leadership style. I debriefed with a friend and mentor afterward and just talking through the experience out loud allowed me the chance to revel in the possibilities of a new challenge and new relationships.  I received 4 phone calls this evening,from people who just wanted to check in.

In Mike Morrison’s recent blog,(See –  theothersideofthecard.com) he says “Every day offers a powerful sense making opportunity”.  I think some of this “sense making” at this time, for some of us, maybe for all of us includes these things –

  • We can be grateful for having this time to mold our lives in a new direction.
  • This time of change gives us a chance to take stock in how much we’ve learned in the past and how we can contribute to a Larger Purpose in the future
  • This transition time, could be very lonely, but we can be grateful for the support that we have given, are giving and will give to each other in the future.  It has made all the difference.

The universe has opened up possibilities for all of us.  I will relish hearing the stories.

Read Full Post »